FAQs

> Frequently Asked Questions on Central Credit Reference Information System (CCRIS)
 

General

Obtaining the Credit Report

Information in CCRIS

4. Credit Facility/Financing Applications

Updating of Information

Others

 

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General

1. What is CCRIS?

CCRIS is a system that collects credit information on borrowers from financial institutions and supplies the information back to them. This is one of the sources of information used by financial institutions to help them establish a view of the credit histories of potential or current borrowers. It is not a blacklist system as perceived by some people.

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2. What does CCRIS stand for?

CCRIS stands for Central Credit Reference Information System.

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3. Why did Bank Negara Malaysia set up CCRIS?

One of the functions of Bank Negara Malaysia is to regulate and supervise the financial institutions so that the financial system of the country would be sound and stable. As such, the Bank promotes prudent credit policies and professionalism among the financial institutions, including the adoption of best business practices in credit risk management. One way of doing this is by providing CCRIS to the financial institutions so that they can make faster and better informed lending decisions.

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4. What is the Credit Bureau of Bank Negara Malaysia?

The Credit Bureau is established by Bank Negara Malaysia under the Central Bank of Malaysia Act 2009 to administer CCRIS.

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5. Is the Credit Bureau's activities regulated?

Yes, the Credit Bureau is required to operate within the limits set out under the Central Bank of Malaysia Act 2009.

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6. Can I prevent the Credit Bureau from holding information on me?

No. The Credit Bureau is legally empowered to collect such information.

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Obtaining the Credit Report

7. Does the law allow a person to have access to a credit report on himself or herself?

Yes. The Central Bank of Malaysia Act 2009 allows Bank Negara Malaysia to disclose credit information on a person to himself or herself for the purpose of verifying the accuracy of information reported in the credit report.

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8. Is a financial institution allowed to access a credit report on a person who is not its customer/potential customer?

No. If a person unlawfully accesses a credit report, the person can be subject to severe penalties under the law.

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9. The financial institution told me that I have a bad record in my credit report. Where can I find out the details of the record?

(1) If you are from the Klang Valley, you may obtain the credit report from the Customer Service Centre, Laman Informasi Nasihat dan Khidmat (BNMLINK) of Bank Negara Malaysia (BNM), Head Office at the following address:

BNMLINK
Laman Informasi Nasihat dan Khidmat (BNMLINK)
Ground Floor Block D
Bank Negara Malaysia
Jalan Dato' Onn
50480 Kuala Lumpur

BNMLINK operates daily from Monday to Friday, 9.00 am - 5.00 pm (including lunch time) except for public holidays.

Please bring along your MyKad or passport (for foreigner) and any other supporting documents that can verify your identity such as your driving licence, etc. The credit report will be given to you during the visit.

(2) If you are from Johor Bahru, Pulau Pinang, Kuala Terengganu, Kuching or Kota Kinabalu, you may also walk in to our Customer Service Centre at the respective branches for the report. Follows are the address of the Bank Negara Malaysia branches:

BNM Pulau Pinang
No.27 Lebuh Light
10200 Pulau Pinang
Telephone: 04 262 7125 / 7126 / 7127 / 7128 / 263 3371
Facsimile: 04 261 1223

BNM Johor Bahru
Jalan Bukit Timbalan
80000 Johor Bahru
Johor
Telephone: 07 224 0799 / 224 0792 / 224 0741 / 223 2798 / 223 2809
Facsimile: 07 223 6931

BNM Kuala Terengganu
Jalan Sultan Mohamad
21100 Kuala Terengganu
Terengganu
Telephone: 09 622 0571 / 0634 / 0644
Facsimile: 09 622 0516

BNM Kota Kinabalu
Jalan Lapan Belas
88000 Kota Kinabalu
Sabah
Telephone: 088 211 211 / 212 / 213 / 214 / 215 / 216
Facsimile:  088 219 464

BNM Kuching
Jalan Satok
93000 Kuching
Sarawak
Telephone: 082 252 311 / 230 969
Facsimile: 082 414 996

BNM branches operates daily from Monday to Friday, 9.00 am - 5.00 pm (close during lunch time from 1.00pm - 2.00pm except on Friday from 12.30pm - 2.30pm) except for public holidays.
(3) If you are from outside of the above locations mentioned, you may request your credit report via mail. Please complete and send us the following:

  • Credit Report Request Form (CRR);
  • Loan Declaration Form; (please download the above forms from website creditbureau.bnm.gov.my)
  • A clear photocopy of your MyKad (both sides) / passport (for foreigners); and
  • Any combination of two other documents (with your name and address stated clearly
    on each copy) from the following:
    • Driving licence;
    • Utility bills such as water bill, electricity bill, telephone bill, ASTRO bill, etc
    • Bank account statement;
    • Credit card statement; or
    • EPF statement.

You can either post or fax the completed application form and the supporting documents to:

BNMTELELINK
Laman Informasi Nasihat dan Khidmat (BNMLINK)
Bank Negara Malaysia
Jalan Dato' Onn
P.O Box 10922
50929 Kuala Lumpur
Facsimile: +603 2174 1515

Please note that if you come personally to our LINK and branches to obtain the credit report, you will get the report instantly. However, it may take between 2 to 4 weeks to process your request for credit report via mail/fax as the report will be sent to the nearest financial institutions to your home address for your collection.

10. How often can I get my credit report?

You can obtain your credit report once in every three months.

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11. Can I get CCRIS information over the phone from Bank Negara Malaysia?

No. We are not allowed to disclose CCRIS information over the phone since verification cannot be done.

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12. Can I get my credit report from my bank?

No. You can only obtain your credit report from Bank Negara Malaysia.

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13. Can I authorize someone to get my credit report from Bank Negara Malaysia?

No. The credit report can only be furnished to the person concerned.

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14. I have a friend who needs to see his credit report. Can I get the credit report on his behalf?

No. A credit report can only be furnished to the person concerned.

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15. I am going to be a guarantor of a loan. Can I get a copy of the credit report on the person whose loan that I guaranteed/will guarantee?

No. The credit report can only be furnished to the person concerned

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16. I am a borrower. Can I get a copy of the credit report on my guarantor?

No. The credit report can only be furnished to the person concerned.

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17. Can I obtain the credit report on behalf of my sick mother?

Yes. The request must be accompanied with a Credit Report Request Form supported with a copy of the following documents:
  • a copy of identity card (MyKad) of the applicant;
  • a copy of identity card (MyKad) of the authorised person (next-of-kin);
  • latest reference letter and medical report verified by the doctor and hospital; and
  • a copy of birth certificate / marriage certificate of the next-of-kin as proof of the
    relationship.
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18. My friend's father had recently passed away. Can my friend obtain the credit report of his father?

The credit report shall be given only to the person who is legally authorized to administer the estate of the deceased as per Letter of Administration (LA). The request must strictly be submitted with a credit report request form supported with a copy of the following documents:

  • a copy of death certificate;
  • a copy of Letter of Administration; and
  • a copy of identity card (MyKad) of the Administrator.
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19. I am the director of the company and I would like to see the company's credit report, what is the procedure?

The request must be accompanied with a Credit Report Request Form supported with a copy of the following documents:

  • a copy of identity card (MyKad) or passport (if you are a non-Malaysian) of the authorized person;
  • an authorisation letter from the company (with company's letterhead) to authorise the person to collect the credit report. The letter should be signed by the company secretary and minimum two directors of the company;
  • a dated certified true copy of Company Registration Certificate (Form 9) by company secretary;
  • a dated certified true copy of Company Registration Certificate of Change Name of Company (Form 13) by company secretary, if applicable; and
  • a dated certified true copy of latest List of Directorship of Company (Form 49) by company secretary

* Please take note that the authorization letter and certified true copies must be dated within 14 working days before the submission date of the credit report request form.

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20. How much do I have to pay for a copy of credit report?

Currently, the credit report is free of charge from Bank Negara Malaysia.

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Information in CCRIS

21. Where does the Credit Bureau get its information?

The Credit Bureau obtains the information from the participating financial institutions. This includes all licensed commercial banks, Islamic banks, investment banks, development banks, some of insurance companies, payment instrument issuers and rehabilitation institutions.

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22. What kind of information do the financial institutions report to the Credit Bureau?

The financial institutions report essential identification data on their borrowers (e.g. name, identification number and date of birth) and provide the relevant data on the loans given to such borrowers (e.g. type of credit facilities, conduct of account and credit limit).

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23. What are the types of credit facilities reported by the financial institutions to the Credit Bureau?

The financial institutions are required to report all types of credit facilities extended to their borrowers, including credit cards, overdrafts, trade facilities, housing loans, etc.

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24. Can I have the history of all my borrowings from CCRIS?

Credit report only shows the outstanding or active accounts and credit applications for the last 12 months.

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25. I am currently holding a credit card with a financial institution, is my information being captured in the CCRIS?

Yes. Credit card information is reported in CCRIS.

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26. I have a current account with a financial institution, will this information be captured in the CCRIS?

Financial institutions are not required to and should not report any information on current accounts in CCRIS. However, if you have an overdraft facility operating in conjunction with the current account, information on the overdraft facility will be reported in CCRIS.

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27. I have a current account without overdraft facility but I was informed by a financial institution that I have such facility. How could this record be reported to the CCRIS?

Any temporary shortfall in the current account (e.g. due to service charge imposed by the financial institution) will be treated as a temporary overdraft. The information will be reported to CCRIS until you have settled the shortfall. Once you have settled the outstanding amount, the record will no longer appear in you credit report.

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28. I was informed by a financial institution that my loan account was in arrears. If I were to settle the amount overdue, will the record be removed from my name?

If you have settled the amount in arrears, your regularized account will be shown in the current month of your settlement. Nevertheless, the information on number of installment in arrears for last 12 months will be displayed in the credit report.

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29. I noticed that one of my loans is reported under Special Attention Account. What is Special Attention Account?

Loans reported under Special attention Account are loans that are non performing loans that the financial institution has placed under special monitoring in view of recovering the loan or in the midst of collection. If you wish to know further details of the account, please contact the financial institution for further clarification.

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Credit Facility/Financing Applications

30. If my credit application is turned down by one financial institution, will all the others do the same?

This is not necessarily the case. Different financial institutions have different lending policies depending on their risk appetites. The information provided by the Credit Bureau is only a part of the entire lending decision process in each individual financial institution and could be viewed differently by them.

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31. Does Bank Negara Malaysia provide any credit rating on a credit applicant?

Bank Negara Malaysia does not provide any credit rating or opinion on the creditworthiness of any credit applicant.

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32. Is Bank Negara Malaysia dictating the credit decisions of the financial institutions through the Credit Bureau?

No. Bank Negara Malaysia is not and would not be involved in any of the financial institution's lending decisions. The credit reports only provide factual information as reported to the Credit Bureau. Bank Negara Malaysia does not provide any opinion about the creditworthiness of a person. Financial institutions make their own decisions, using all the information they have available to them, including credit reports furnished by the Credit Bureau, information provided by the customer himself in credit application documents and other supporting documents.

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33. My loan application was rejected owing to my poor credit record and this is shown in CCRIS. What can I do to improve my credit standing?

The adverse credit record could be due to an outstanding debt which you have with the financial institution which you either did not repay or did not repay on time. You should discuss the matter with the financial institution concerned and work out a repayment scheme with the financial institution. Once your account has been regularized, your credit record will reflect the improved position.

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34. If my credit application is denied by a financial institutions, does it mean that I am blacklisted?

No. Bank Negara Malaysia does not blacklist anyone as it does not express any opinion about the information in the credit report. Information on rejected credit applications is not provided in credit reports in order to ensure that a financial institution will not be prejudiced by the decision of another financial institution.

In processing loan application, the financial institution will perform a credit assessment on the borrower. This may involve background checks from various sources, among others, are the information supplied by credit reference agencies such as CTOS Sdn Bhd (CTOS), Financial Information Services Sdn Bhd (FIS), RAM Credit Information Sdn Bhd (RAM). The information provided by the credit reference agencies will help financial institutions in their evaluation process. The financial institutions need to use all available data to help them make good decisions and be prudent in their loans and advances.

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Updating of Information

35. If I were to settle my loan in full now, when will the record be updated?

The record will be updated by the reporting financial institution in the next reporting date, i.e. not later than 15th of the following month.

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36. I have made full settlement for my loan account. Why is the record not updated by Bank Negara Malaysia?

Bank Negara Malaysia only collects credit information from the financial institutions and not in the position to update any records. The reporting financial institution is responsible to update the record. If you notice that the loan account has not been updated, kindly refer the matter to the said financial institution.

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37. I am no longer an owner / partner of a business. However, the financial institution still reports me as the owner of the business. What shall I do?

Once you are no longer an owner / partner of your business, you have to update your ownership status with the Companies Commission of Malaysia (Suruhanjaya Syarikat Malaysia). If in the agreement of transferred ownership or agreement made with the other partners upon pulling out from the business states that you are no longer liable for the loan, you should approach the financial institutions where the business has borrowings to update the record in order to release yourself from the liabilities. If you have stood guarantee for the loan and no agreement has been made to transfer the liabilities, you will remain liable for the loan.

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38. I am a foreigner working in Malaysia and I am applying for a credit card with one of the bank. However, I was told that there is another person who shares the ID which is similar to my passport number. Hence they are not able to proceed with my application for the credit card as it may involve fraudulent activities. How can I get this resolved?

As foreign passport number is not unique, the ID number assigned to a Malaysian may coincide with your passport number. This does not necessarily mean that it involves fraud. For this situation, please inform the processing officer of the bank (that you are applying for the credit card) to call Bank Negara Malaysia to resolve the matter, or you may provide us with the details of the officer in order for us to follow up with him further.

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39. I have obtained my credit report and I have loan item that I want to be removed from the credit report because I am disputing the loan with the financial institution. I do not agree on the conduct of account reported as my non-payment is due to disagreement of the interest charges on my loan. How can I remove it?

The loan item cannot be removed from your credit report as it is still outstanding loan with the financial institution. However, pending the outcome of the dispute we can provide you the option of tagging your report as special name. This would mean that when your loan application is being processed by the financial institution, they have to request for your credit report from Bank Negara Malaysia. When your credit report is provided to the financial institution concern, we will attach your remarks and chronology of events pertaining to the disputed case. Please be cautioned that with the additional information provided, the decision to approve or reject your loan still lies at the discretion of the financial institution that is processing your loan.

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40. My bank told me that my name is in CTOS. How to update my record?

CTOS Data Systems Sdn Bhd (CTOS) is a private credit reference agency and not related to Bank Negara Malaysia. You may contact CTOS at 03-27228833 for further information.

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41. I have been declared as bankrupt a few years ago and now I have fully settled the loan. Can Bank Negara Malaysia remove my name from bankruptcy status?

No. You have to liaise with Insolvency Department at 03-88851000 on your status of bankruptcy.

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42. I was a guarantor to somebody a few years ago. The person could not pay the loan and the loan has become defaulted. How to clear my name from blacklist

Bank Negara Malaysia does not have blacklist system. A guarantee is a legal contract that binds you to pay the debt of the borrower if the borrower fails to do so. The extent of the liability of a guarantor will be as specified in the guarantee document and you will be held liable for the liabilities in accordance with the terms of the guarantee document. You are advised to seek clarification or explanation from the concerned financial institution to resolve the issue.

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Others

43. I have recently withdrawn from a partnership business. How can I avoid my name being used to apply for new loan application or as a guarantor for the business after I am no longer one of the partners?

You are advised to check with Companies Commission of Malaysia to ensure that your name as one of the partners and other related information being updated accordingly.


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44. I am badly in debt and can no longer manage the payment of my existing loans. I wish to get my loans restructured. How can Bank Negara Malaysia assist me?

You may seek the assistance of Agensi Kaunseling dan Pengurusan Kredit (AKPK) at 1-800-88-2575. AKPK is an agency set up by Bank Negara Malaysia to provide financial management, credit counseling, financial education and debt restructuring services for individuals.

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45. Where can I get more information on CCRIS?

Please visit credit bureau website at http://creditbureau.bnm.gov.my/ or contact BNMTELELINK at 1-300-88-5465.

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Last Updated Date : 20 December 2013
 

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