About the Bank

> Contact Information

Members of the public can contact BNMLINK and BNMTELELINK for information, enquiries or redress in the areas of conventional and Islamic banking, insurance and takaful, advisory services for small and medium enterprises, foreign exchange administration and other matters under Bank Negara Malaysia's purview.

BNMLINK provides walk-in customer services and operates from Monday - Friday, 9.00 a.m. - 5.00 p.m. at our headquarters in Kuala Lumpur . Please click here for more information on BNMLINK.

BNMTELELINK complements the walk-in counter services of BNMLINK for the general public and can be contacted directly either by telephone, fax, letter or email.

For general enquiries or comments, please send your emails to bnmtelelink@bnm.gov.my. Any questions or comments related to the BNM web site, please e-mail to webmaster@ bnm.gov.my. While we greatly value your feedback and comments, please note that due to the volume of mail that we receive, we may not be able to respond immediately. Nevertheless, we endeavour to reply to queries within five days.

For enquiry on numismatics and art related matters, kindly contact the Bank Negara Malaysia Museum and Art Gallery via the contact information listed below.

Below are the contact information for our Head Office, BNMLINK and BNMTELELINK in Kuala Lumpur, six regional branch offices and two overseas representative offices.

Head Office

Bank Negara Malaysia
Jalan Dato' Onn
P.O. Box 10922
50929 Kuala Lumpur

Tel: 603-2698-8044 / 2698 9044 / 9179 2888
Fax: 603-2691-2990


Laman Informasi Nasihat dan Khidmat (BNMLINK)
(Walk-in Customer Service Centre)

Ground Floor, D Block
Jalan Dato' Onn
50480 Kuala Lumpur

Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)

Contact Centre (BNMTELELINK)

Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur

Tel : 1-300-88-5465 (1-300-88-LINK)
(Overseas: 603-2174-1717)
Fax: 603-2174-1515
E-mail: bnmtelelink@bnm.gov.my
SMS : 15888

Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)

SMS Service

Members of the public can now contact BNM via SMS by sending SMS to 15888* in the following manner :

Services available

Delivery message

To submit enquiries or complaints to Bank Negara Malaysia

BNM TANYA [your enquiry/complaint]

To obtain mailing address and contact details of Bank Negara Malaysia


To get information on how to obtain a credit report information (CCRIS)

BNM CCRIS [e-mail address]

* Sender will be charged RM0.15 for sending a message and RM0.20 for receiving a message by the telecommunications service provider.

Regional/Branch Offices

Bank Negara Malaysia
Pejabat Wilayah Pulau Pinang

No. 27, Lebuh Light
10200 Pulau Pinang

Tel: +604-258-7588
Fax: +604-258-7590

Bank Negara Malaysia
Pejabat Wilayah Johor Bahru

Jalan Bukit Timbalan
80000 Johor Bahru

Tel: +607-225-7888
Fax: +607-225-7891

Bank Negara Malaysia
Pejabat Wilayah Kota Kinabalu

Jalan Lapan Belas
88000 Kota Kinabalu

Tel: +6088-522-310 / 088-522-328  
Fax: +6088-522-302

Bank Negara Malaysia
Cawangan Kuala Terengganu

Jalan Sultan Mohamad
21100 Kuala Terengganu

Tel: +609-622-0571
Fax: +609-622-0516

Bank Negara Malaysia
Pejabat Wilayah Kuching

Jalan Satok
93400 Kuching

Tel: +6082-224200 / 082-224328
Fax: +6082-414-996

Shah Alam Currency Processing & Distribution Centre
Persiaran Tasek
40000 Shah Alam
Selangor Darul Ehsan

Tel: +603-5512-5746

Overseas Representative Offices

Bank Negara Malaysia
New York Representative Office

900, Third Avenue, Suite 1804,
New York, NY 10022
United States of America

Tel: 1-212-888-9220
Fax: 1-212-755-4561

Click for map © Mapquest.com

Bank Negara Malaysia
London Representative Office

Suite 1, 8th Floor
Berkeley Square House
Berkeley Square
London W1J 6DB
United Kingdom

Tel: 44-20-7495-0222
Fax: 44-20-7499-7428

Click for map © Streetmap.co.uk

Bank Negara Malaysia
Beijing Representative Office

Units 23-25, Level 47, China World Tower,
No 1, Jianguomenwai Avenue, Chaoyang District,
Beijing 100004 China

Tel: +86 (10) 6505 5865
Fax: +86 (10) 8535 1890

Bank Negara Malaysia Museum and Art Gallery

Bank Negara Malaysia Museum and Art Gallery
Sasana Kijang
2, Jalan Dato' Onn
50480 Kuala Lumpur

Tel: +603-91792784

Email: infomuseum@bnm.gov.my
Website: http://www.museumbnm.gov.my/
Bookmark and Share
Last Updated Date : 10 October 2016
Click to go to the Bank's Facebook Page Click to follow our Twitter Click to follow us via RSS feed Click to view our Youtube channel Click to view our Pinterest page Click to view our Flickr page Follow us on Linkedin Subscribe to our Email Alert and get notified

Best viewed 1024 x 768 with Internet Explorer 7.0 and Mozilla Firefox 3+
Total of Unique Visitor Since 1st January 2010 :
Last Updated Date : 22 October 2016