About the Bank
How to contact the Bank?
Members of the public can contact BNMLINK and BNMTELELINK for information, enquiries or redress in the areas of conventional and Islamic banking, insurance and takaful, advisory services for small and medium enterprises, foreign exchange administration and other matters under Bank Negara Malaysia's purview.
BNMLINK provides walk-in customer services and operates from Monday - Friday, 9.00 a.m. - 5.00 p.m. at our headquarters in Kuala Lumpur.
BNMTELELINK complements the walk-in counter services of BNMLINK for the general public and can be contacted directly either by telephone, fax, letter or web form (eLINK)
Please send your general enquiries or comments via eLINK. While we greatly value your feedback and comments, please note that due to the volume of mail that we receive, we may not be able to respond immediately. Nevertheless, we endeavour to reply to queries within five days.
For enquiry on numismatics and art related matters, kindly contact the Bank Negara Malaysia Museum and Art Gallery via the contact information listed below.
Below are the contact information for our BNMLINK and BNMTELELINK in Kuala Lumpur, Head Office, five BNM Offices and three overseas representative offices.
Laman Informasi Nasihat dan Khidmat (BNMLINK)
(Walk-in Customer Service Centre)
Ground Floor, D Block
Jalan Dato' Onn
50480 Kuala Lumpur
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)
Customer Contact Centre (BNMTELELINK)
Bank Negara Malaysia
P.O. Box 10922
50929 Kuala LumpurTel : 1-300-88-5465 (1-300-88-LINK)
(Overseas: 603-2174-1717)
Fax: 603-2174-1515
Web form : eLINK
SMS : 15888Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)
Bank Negara Malaysia
Jalan Dato' Onn
P.O. Box 10922
50929 Kuala Lumpur
General Number : 603-2698-8044 / 2698 9044 / 9179 2888
Fax: 603-2691-2990
Telex : MA 34137 / MA 34138
BNM Offices
BNM Office Pulau Pinang
No 27, Lebuh Light
10200 Georgetown
Pulau Pinang
Tel: +604-258 7588
Fax: +604-2587 590
BNM Office Johor Bahru
Jalan Bukit Timbalan
80000 Johor Bahru
Johor Darul Takzim
Tel: +607-225-7888
BNM Office Kota Kinabalu
Jalan Lapan Belas
88000 Kota Kinabalu
Sabah
Tel: +6088-522-310 / 088-522-328
Fax: +6088-522-302
BNM Office Kuala Terengganu
Jalan Sultan Mohamad
21100 Kuala Terengganu
Terengganu Darul Iman
Tel: +609-622-0571
Fax: +609-622-0516
BNM Office Kuching
Jalan Satok
93400 Kuching
Sarawak
Tel: +6082-224-200
Fax: +6082-414-996
New York Representative Offices
900, Third Avenue, Suite 1804
New York, NY 10022
United States of America
Tel: 1-212-888-9220
Fax: 1-212-755-4561
London Representative Office
London Representative Office
Suite 1, 8th Floor
Berkeley Square House
Berkeley Square
London W1X 5LA
United Kingdom
Tel: 44-20-7495-0222
Fax: 44-20-7499-7428
Click for map © Streetmap.co.uk
Beijing Representative Office
Beijing Representative Office
Units 23-25, Level 47
China World Tower
No 1, Jianguomenwai Avenue
Chaoyang District
Beijing 100004 China
Tel: +86 (10) 6505 5865
Fax: +86 (10) 8535 1890
Bank Negara Malaysia Museum and Art Gallery
Bank Negara Malaysia Museum and Art Gallery
Sasana Kijang 2
Jalan Dato' Onn
50480 Kuala Lumpur
Tel: +603-91792784
Email: infomuseum@bnm.gov.my
SMS Service
Members of the public can now contact BNM via SMS by sending SMS to 15888* in the following manner :
| Services available | Delivery message |
|---|---|
| To submit enquiries or complaints to Bank Negara Malaysia | BNM TANYA [your enquiry/complaint] |
| To obtain mailing address and contact details of Bank Negara Malaysia | BNM ALAMAT |
| To get information on how to obtain a credit report information (CCRIS) | BNM CCRIS [e-mail address] |
| * Sender will be charged RM0.15 for sending a message and RM0.20 for receiving a message by the telecommunications service provider. | |
| Illustrated example: Sending your query | |
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| Illustrated example: Illustrated example: Message received | |
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