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The establishment of BNMTELELINK is to complement the walk-in counter services of BNMLINK for the general public. BNMLINK (walk-in Customer Service Centre) and BNMTELELINK represent Bank Negara Malaysia's contact point to facilitate prompt and efficient response to members of the public on matters related to the financial sector. BNMTELELINK can be contacted directly either by telephone, fax, letter or email.
Members of the public can contact BNMTELELINK for information, inquiries or redress in the areas of conventional and Islamic banking, insurance and takaful, advisory services for small and medium enterprises, foreign exchange administration and other matters under Bank Negara Malaysia's purview.
The general public can access BNMTELELINK services via the following :
Contact Centre (BNMTELELINK)
Laman Informasi Nasihat dan Khidmat (LINK)
Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur
TELEPHONE/FACSIMILE/E-MAIL
Tel : 1-300-88-5465 (1-300-88-LINK)
(Overseas: +603-2174-1717)
Fax: +603-2174-1515
E-mail: bnmtelelink@bnm.gov.my
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)
SMS SERVICE
Members of the public can now contact BNM via SMS by sending SMS to 15888* in the following manner :|
Services available |
Delivery message |
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To submit enquiries or complaints to Bank Negara Malaysia |
BNM TANYA [your enquiry/complaint] |
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To obtain mailing address and contact details of Bank Negara Malaysia |
BNM ALAMAT |
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To get information on how to obtain a credit report information (CCRIS) |
BNM CCRIS [e-mail address] |
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* Sender will be charged RM0.15 for sending a message and RM0.20 for receiving a message by the telecommunications service provider. |
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