Print       Share


Fraud and Scam Notices

The following is a collection of notices published by the Bank regarding fraudulent schemes by unscrupulous parties


Alert on SMS Scam and Fake Website Involving Bank Negara Malaysia Name

May 2017

Bank Negara Malaysia (Bank) is aware of an SMS that claims to be from the Bank, directing the recipient to a website which requests for personal information.

The Bank does not send any SMS from 15888 (or any other service providers) which says "Charges RM0.50 BNM, Bank memberikan 3% subsidi. http://www.mybnm.net/". The link opens up to a fake website requesting you to update/ confirm your identity or banking credentials.

Members of the public are advised to ignore such messages or anything similar. This is to protect them from becoming victims of phishing, identity theft or malicious malware.

The Bank will never request for personal information or clarification via SMS, telephone call, email, social media or any messaging app.

The public is advised to contact BNMTELELINK at 1300-88-5465 or email bnmtelelink@bnm.gov.my to report or enquire on suspicious text messages, emails or instant messages received that are related to the Bank.

Always be cautious to avoid becoming a scam victim.


Beware of financial scams promising unrealistic high returns

Apr 2017

Members of the public are advised to be careful before participating in get rich quick schemes. Be alert and look out for the following common features:

  • The approach by the operators may have been made by mail, telephone, Internet or in person, but the intention is always the same, that is, to take money from unsuspecting victim for goods or services that they have no intention to provide.

  • Schemes which promise interest rates, returns or profits, which are much higher than the returns offered by licensed financial institutions for their deposits.

  • The promises of high returns are aimed at attracting the members of the public to participate in the schemes and the investors may not be given copies of any documentation including agreements by the operators.

  • There is also no assurance that the operators of such schemes can continue to pay the high returns.

  • At the beginning of such schemes, the operators are able to use money received from subsequent depositors to pay high returns or to repay the principal amount to the earlier depositors.

  • However, the operators could not invest the deposits in equally or more lucrative ventures or investments and therefore unable to sustain the high returns or repayment promised to their depositors.

  • Please note that these schemes will fail eventually when there are no new deposits being continually received by the operators. At such time, the "get-rich-quick" schemes will collapse and the depositors or investors will lose their investments.

Notice on the Misuse of Bank Negara Malaysia's Name, Corporate Logo, Senior Officers' Names and Positions

Apr 2017

Stay alert and ignore phone calls, letters, text messages or e-mails claiming to be from Bank Negara Malaysia. BNM WILL NEVER contact you for any investment schemes or ask for your personal banking information.


Beware of Bogus Emails Using Governor Bank Negara Malaysia’s Name

Jan 2017

Bank Negara Malaysia would like to caution members of the public on bogus emails which purportedly used Governor Muhammad Ibrahim’s name as the sender.

Members of the public are advised to ignore these emails and to refrain from giving their personal information in response to any of these communications.

Bank Negara Malaysia will never request for personal information via telephone calls, SMS or emails.


Beware of bogus emails using Bank Negara Malaysia's name

Oct 2016

Bank Negara Malaysia would like to caution members of the public on bogus emails using Bank Negara Malaysia's name which require the recipient to follow links to false websites. Members of the public are reminded to ignore those emails and to refrain from giving personal banking information to anyone under any circumstances.

Financial institutions including credit card issuers and Bank Negara Malaysia and all banking institutions will never request for personal banking information when contacting customers, be it via telephone calls, SMS or emails.


Beware of Spam Email Entitled "Notification of Money Laundering Involvement"

Nov 2015

Bank Negara Malaysia (BNM) would like to caution financial institutions, corporations, government agencies and members of public in relation to a spam email entitled “Notification of Money Laundering Involvement” purportedly sent by Bank Negara Malaysia.

BNM would like to state that it did not send such email to any individuals or institutions.

This is a spam email sent from an unknown sender who attempted to pose as a staff of BNM using an identity from BNM's email domain.

Financial institutions, corporations and members of public who received this spam email are advised NOT to open the attachment in the spam email or reply or forward it to anyone.

Anyone who received the email is advised to DELETE it immediately and to take precautionary steps to remove or block the unknown sender from their corporate email system or mailboxes.
The precautionary steps are as follows:

  1. Activate email security (spam) filtering controls to block such emails from unidentified individuals or spoofed email accounts; and
  2. Institutions and corporations to alert the relevant email recipients in their organisations of this spam email purportedly sent by fraudsters impersonating as BNM officers.

Should you have further queries, please contact Bank Negara Malaysia at:

Telephone : 1-300-88-5465 (1-300-88-LINK)
Fax : 03-2174 1515
SMS to 15888 : BNM TANYA [your report / query]
Email : bnmtelelink@bnm.gov.my


Beware! Don't be a scam victim

May 2014

Caution on bogus calls and messages claiming to be from Bank Negara Malaysia, private bank, utility provider or an enforcement agency.

It's a SCAM.

Do not panic. Think straight.

When in doubt, please call BNMTELELINK (Customer Service Call Centre) at 1300-88-5465.
 


Beware of Bogus Calls from Persons Impersonating as Bank Negara Malaysia Officers

Mar 2014

DON'T BE A VICTIM!

Beware of financial scams through telephone calls, SMS and e-mails from persons claiming to be officers of Bank Negara Malaysia or other enforcement agencies.

Bank Negara Malaysia will never ask individuals to transfer money for safekeeping

Stay Alert!

DO NOT DISCLOSE your personal financial information to any suspicious parties.

Do not be scammed into transferring money to unknown third party accounts.

Please check with the bank on the unknown third party accounts.

If you receive any unsolicited telephone calls, SMS or e-mails, protect yourself by not responding to any such unsolicited contact.

Please get confirmation at Bank Negara Malaysia Contact Centre (BNMTELELINK) at 1-300-88-5465.


Beware of Scams Requesting for Banking Information

Jun 2011

Bank Negara Malaysia would like to caution members of the public of the phishing attempts by fraudsters using Bank Negara Malaysia’s name to deceive members of the public in disclosing their personal banking details.

  • Intended victims receive emails, sms or calls purportedly from Bank Negara Malaysia informing them that Bank Negara Malaysia is now collecting personal banking information to update its database or as a "fraud department" alert. 
  • Once a victim is contacted they would request for the disclosure of personal financial details such as credit or debit cards details including card code verification (CCV) or other personal identification numbers (PIN).

Members of the public are reminded to ignore such request and to refrain from giving personal banking information to anyone under any circumstances. Financial institutions, including credit card issuers and Bank Negara Malaysia and all banking institutions will never request for personal banking information when contacting customers, be it via telephone calls, SMS or emails.

For more information on financial scams activities, visit the financial fraud alert site at http://fraudalert.bnm.gov.my. Members of the public can contact or visit:

BNMTELELINK (Customer Contact Centre)
Tel: 1-300-88-5465
Fax: (03)2174 1515
Email: bnmtelelink@bnm.gov.my

To submit enquiries or complaints, type 15888
BNM TANYA [your enquiry/complaint]

BNMLINK (Walk-in Customer Service Centre)
Block D, Bank Negara Malaysia
Jalan Dato' Onn
50480 Kuala Lumpur
(Business hours: Monday - Friday, 9:00 am - 5:00 pm)

Or Visit BNMLINK branches in Bank Negara Malaysia Johor Bahru, Penang, Kuala Terengganu, Kota Kinabalu and Kuching or

Call ABMConnect (Hotline to Association of Banks in Malaysia)
Tel: 1-300-88-9980
 


Beware of Email Scam Requesting for Banking Information

Jun 2011

Bank Negara Malaysia would like to caution members of the public of phishing attempts using Bank Negara Malaysia's name to deceive members of the public in disclosing their personal banking details.

 

* Please do not respond to such query. Do NOT reveal your personal financial information. This is NOT from Bank Negara Malaysia.

For further enquiries or advice, members of the public can contact or visit Bank Negara Malaysia at:

  • BNMTELELINK (Customer Service Call Centre)
    Tel: 1-300-88-5465
    Fax: 03-2174 1515
    Email: bnmtelelink@bnm.gov.my
    (Business hours: Monday - Friday, 9:00 am - 5:00 pm)
  • To submit enquiries through SMS service, type:
    BNM TANYA [your enquiry/complaint]
    and send to 15888
    (Sender will be charged RM0.15 for sending a message and RM0.20 for receiving a message by the telecommunications service provider)
  • BNMLINK (Customer Service Walk-In Centre)
    Bank Negara Malaysia,
    Ground Floor, Block D
    Jalan Dato' Onn, 50480 Kuala Lumpur
    (Business hours: Monday - Friday, 9:00 am - 5:00 pm)

Beware of Fraudulent Telephone Calls, E-mails or SMS Requesting Personal Banking Information

Jan 2011

Members of the public are reminded not to disclose their personal identification numbers (PIN) and passwords to third parties under any circumstance. Bank Negara Malaysia and commercial banks will NEVER request for personal banking information or confirmation of credit card transactions through telephone calls, emails or SMS.

Members of the public who receive such requests are advised not to respond and to contact their respective banks immediately to seek clarifications. Further information on illegal financial schemes can be obtained from the Financial Fraud Alert site at http://fraudalert.bnm.gov.my

For further enquiries or advice, members of the public can contact or visit Bank Negara Malaysia at:

  • BNMTELELINK (Customer Service Call Centre)
    Tel: 1-300-88-5465
    Fax: 03-2174 1515
    Email: bnmtelelink@bnm.gov.my
    (Business hours: Monday - Friday, 9:00 am - 5:00 pm)
  • To submit enquiries through SMS service, type:
    BNM TANYA [your enquiry/complaint]
    and send to 15888
    (Sender will be charged RM0.15 for sending a message and RM0.20 for receiving a message by the telecommunications service provider)
  • BNMLINK (Customer Service Walk-In Centre)
    Bank Negara Malaysia,
    Ground Floor, Block D
    Jalan Dato' Onn, 50480 Kuala Lumpur
    (Business hours: Monday - Friday, 9:00 am - 5:00 pm)

Unauthorised Withdrawals from Banking Accounts

Jan 2009

Referring to recent reports in the local media on unauthorised withdrawals from individual bank accounts, a total of 165 complaints on unauthorised withdrawals were received by Bank Negara Malaysia in 2008. Based on investigations, all of these cases were due to customers knowingly or unknowingly divulging their personal information such as personal identification numbers (PIN) and passwords to third parties or fraudulent parties.

In most cases, victims of unauthorised withdrawals had received an unidentified sms (from fraudster) to inform them that they have won a cash prize. To claim the promised cash prize, the victim is informed that they have to open an internet banking account. The victim then contacts the fraudster and the fraudster will provide a step-by-step guide on how to register and activate their internet banking account using the ATM terminal. At point of registration at the ATM terminal, the victim will be given an internet banking personal identification number (PIN). The fraudster will ask the victim for this PIN and use it to create an internet banking account for the victim. The fraudster will then ask the victim to register the fraudster's mobile phone number in order to obtain an Authorisation Code to enable transfer of funds via internet banking. This will result in the Authorisation Code being sent via sms directly to the fraudster's mobile phone. The victim has now unknowingly provided the fraudster with full access to their banking account.

Bank Negara Malaysia would like to emphasise that the infrastructure for ATM and internet banking transactions is secure, with comprehensive security controls and fraud warning systems to detect suspicious transactions established at all banking institutions. This has been reinforced by efforts of the banking industry in posting notices and alerts on their websites and ATM terminals to alert their customers of such scams. Bank Negara Malaysia has been working closely in collaboration with the banking industry, Polis DiRaja Malaysia and relevant government agencies to ensure the robustness of these systems in deterring fraudulent activities.

Members of the public are strongly urged to remain vigilant and not to respond to any sms or emails requesting for personal information such as their personal identification numbers (PIN) and passwords for their banking accounts. Members of the public are reminded that banks will never request for such personal information through emails, sms or phone calls.

For further information, enquiries or complaints, members of the public can contact BNMTELELINK at 1-300-88-5465 or email bnmtelelink@bnm.gov.my.


Securities Commission and Bank Negara Malaysia caution public against internet investment schemes - Advise public to invest with licensed parties only

Apr 2007

Securities Commission and Bank Negara Malaysia caution public against internet investment schemes - Advise public to invest with licensed parties only

The Securities Commission and Bank Negara Malaysia today cautioned members of the public to be on guard against investment scams promoted on the Internet.

Some companies and websites offering internet investment schemes are not licensed by Bank Negara Malaysia to accept deposits. They are also not licensed by the Securities Commission to provide investment advice that is related to securities or futures activities or carry out fund management activities in Malaysia. Such activities often come in the guise of attractive investment returns or opportunities.

Investors can ascertain the licensing status of financial institutions engaged in deposit-taking activity regulated by Bank Negara Malaysia or individuals and companies engaged in investment activity regulated by the Securities Commission at their websites www.bnm.gov.my and www.sc.com.my respectively.

Members of the public are reminded that they should only place deposits and invest with parties licensed by the authorities so that they are accorded the protection under the banking and securities laws. Unlicensed operators may disappear overnight leaving investors without the ability to recover their investments or seek redress against any persons connected with the scheme.

It is important for the public to be alert and responsible in making investment decisions as the internet offers easy access for unscrupulous persons to lure unsuspecting victims to part with their monies. Investors are urged to verify the legitimacy of schemes which offer too-good-to-be-true returns or investment opportunities involving above-market rates of return and zero to low risk. They must obtain all relevant information before parting with their money over the internet.

When in doubt, the public should check with Bank Negara Malaysia, the Securities Commission or other relevant authorities on the licensing status of the local and foreign company before depositing their money or making any investment decision.

Members of the public are also advised to alert the authorities immediately if they come across any suspicious websites, e-mails or any information on the Internet relating to investment advice and services and deposit taking activities. They can contact the Securities Commission and Bank Negara Malaysia at:

Complaints Department, Securities Commission
Tel: 03-6204 8999 / 03-6204 8777
Fax: 03-6204 8991
E-mail: aduan@seccom.com.my

Bank Negara Malaysia
Tel: 03-2691 0824 / 2692 6482 / 2698 2810 / 2694 2143
Fax: 03-2698 7467
E-mail: bnmtelelink@bnm.gov.my