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Security Policy

Monitoring System - For security purposes and to ensure that the website of Bank Negara Malaysia (the Bank) remains available to web users, the Bank uses special software programs for monitoring network traffic to identify unauthorised attempts to upload or change information, or otherwise to cause damage to the Bank's server system. These programs collect no information that directly identify individuals, but they do collect information that could help the Bank identifies someone attempting to tamper with its website.

If you use the Bank's website, you should take note that all activities may be monitored and recorded. Anyone using the Bank's website expressly consents to such monitoring and recording.

Log information - The Bank's servers automatically record information that your browser sends whenever you visit its website. These server logs may include information such as the date and time of your visit, your Internet Protocol address, browser type, browser language, browser screen size, and one or more cookies that identify your browser. The information the Bank collects is only used to compile statistics, on an aggregated basis, on the usage of the Bank's website.

Cookies - What are cookies? A cookie is a small piece of information that is sent to your browser when you access a website. The use of cookies is an industry standard and they are found at most major websites.

On those pages where the Bank uses "cookies" to facilitate your use of the Bank's website, the Bank does not collect personal information about you. Cookies help the Bank to store user preferences and track usage trends on an aggregated basis. The Bank uses cookies to define user sessions as well as to provide a number of key features for the Bank's website usage reports. These cookies are unique to the Bank's domain and cannot be altered or retrieved by any service on another domain.

Google Analytics - The Bank's website makes use of Google Analytics, an external service provided by Google, to obtain reports about the usage of its website. The information sent by the browser is also sent to servers operated by Google, and is used to provide the Bank with aggregated statistics about the number of browser visits, usage patterns, and searches performed on the Bank's website.

Information from e-mail you send to the Bank - If you decide to send to the Bank an e-mail message, the message will usually contain your return e-mail address. If you include personally-identifying information in your e-mail because you want the Bank to address issues specific to your situation, the Bank may use that information in responding to your request. Also, e-mail is not totally secured against interception. Please send only information necessary to help the Bank processes your request.

Voluntary Submission of Information - On some of the Bank's web pages the Bank provides forms that let you voluntarily submit personal information (such as e-mail address or name). For example, this occurs when you are submitting a feedback/complaint to the Bank, participating in an online survey conducted by the Bank or subscribe to the Bank's "Email Alert" service. In those cases, all submitted information is used only for the expressed purposes for which it is intended and is not made available to any third party.

Personal Information Storage Security - The Bank maintains strict security standards to safeguard your personal information submitted to the Bank (via email or voluntary submission of information mentioned above). The Bank willl always ensure that the transmission, processing and storage of your personal data are in compliance with the Privacy Statement.