Members of the public may contact Bank Negara Malaysia via SMS by sending *SMS to 15888 in the following manner :

Services available	Delivery message
To submit enquiries or complaints to Bank Negara Malaysia	BNM TANYA [your enquiry/complaint] e.g: BNM TANYA how to obtain my credit history report without having to come to Bank Negara?
To obtain mailing address and contact details of Bank Negara Malaysia	BNM ALAMAT
To get information on how to obtain a credit report information (CCRIS)	BNM CCRIS [e-mail address]
* Sender will be charged RM0.15 for sending a message and RM0.20 for receiving a message by the telecommunications service provider.

Note: The Bank will respond to a public query or complaint (via SMS service) within 3 working days.

Illustrated example: Sending your query

Illustrated example: Message received