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Members of the public can contact BNMLINK and BNMTELELINK for information, enquiries or redress in the areas of Monetary Stability, Financial Stability, Payment Systems, Foreign Exchange Administration, advisory services for Small and Medium Enterprises (SMEs) and other matters under Bank Negara Malaysia's purview.

BNMLINK provides walk-in customer services and operates from Monday - Friday, 9.00 a.m. - 5.00 p.m. at our headquarters in Kuala Lumpur.

BNMTELELINK complements the walk-in counter services of BNMLINK for the general public and can be contacted directly either by telephone, fax, letter or email.

While we greatly value your feedback and comments, please note that due to the volume of mail that we receive, we may not be able to respond immediately. Nevertheless, we endeavour to reply to queries within five days.

 

Laman Informasi Nasihat dan Khidmat (BNMLINK)
(Walk-in Customer Service Centre)
Ground Floor, D Block,
Jalan Dato' Onn
50480 Kuala Lumpur

Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)

 

Contact Centre (BNMTELELINK)
Corporate Communications Department
Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur

Tel : 1-300-88-5465 (1-300-88-LINK)
(Overseas: 603-2174-1717)
Fax: 603-2174-1515
E-mail: bnmtelelink@bnm.gov.my

Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)

Discover what is a Payment System?

Learn the role of Bank Negara Malaysia in Payment System

Find out more on migration to electronic payments initiative

View the list of regulatees under the Payment Systems Act 2003

View key statistics on Payment Systems

 
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