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How to submit a complaint?
You may lodge a complaint to the merchant acquirer who provides payment card acceptance facility to the retailer or alternatively to your payment card issuer:
Please take note
Lodging a complaint will facilitate the merchant acquirers to take the necessary action to ensure that merchants cease imposing surcharges or minimum purchase amount on payment card transactions, or to offer another electronic payment mode without surcharges or minimum purchase amount. However, this does not guarantee that the complainant will receive a refund of any surcharge paid to the merchant.
Members of the public who do not wish to pay the surcharge or abide by the minimum purchase amount imposed by a merchant are advised to purchase goods and services from another merchant that does not impose a surcharge or minimum purchase amount.
For further information and enquiries, please contact our BNM Telelink Contact Centre at 1300-88-5465 or e-mail to firstname.lastname@example.org.
Sample of transaction receipt with a surcharge
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