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About the Bank

How to contact the Bank?

Members of the public can contact BNMLINK and BNMTELELINK for information, enquiries or redress in the areas of conventional and Islamic banking, insurance and takaful, advisory services for small and medium enterprises, foreign exchange administration and other matters under Bank Negara Malaysia's purview.

BNMTELELINK complements the walk-in counter services of BNMLINK for the general public and can be contacted directly either by telephone, fax, letter or web form (eLINK)

Members of the public are encouraged to reach us by submitting queries or complaints via e-channel.

While we greatly value your feedback and comments, please note that due to the volume of mail that we receive, we may not be able to respond immediately. Nevertheless, we endeavour to reply to queries within five days.

For enquiry on numismatics and art related matters, kindly contact the Bank Negara Malaysia Museum and Art Gallery via the contact information listed below.

Members of the public can exchange their damaged currency notes at the bank where they hold an account.

Below are the contact information for our BNMTELELINK in Kuala Lumpur, Head Office, five BNM Offices and three overseas representative offices.

Customer Contact Centre (BNMTELELINK)

Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur

Tel : 1-300-88-5465 (1-300-88-LINK)
(Overseas: 603-2174-1717)
Fax: 603-2174-1515
Web form : eLINK

Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)
Jalan Dato' Onn
P.O. Box 10922
50929 Kuala Lumpur

General Number : 603-2698-8044 / 2698 9044 / 9179 2888

BNM Offices

BNM Office Pulau Pinang

No 27, Lebuh Light
10200 Georgetown
Pulau Pinang

Tel: +604-258 7588
Fax: +604-2587 590

BNM Office Johor Bahru

Jalan Bukit Timbalan
80000 Johor Bahru
Johor Darul Takzim

Tel: +607-225-7888
Fax: +607-225 7891

BNM Office Kota Kinabalu

Jalan Lapan Belas
88000 Kota Kinabalu

Tel: +6088-522-310 / 088-522-328
Fax: +6088-522-302

BNM Office Kuala Terengganu

Jalan Sultan Mohamad
21100 Kuala Terengganu
Terengganu Darul Iman

Tel: +609-622-0571 / 09-638 2001
Fax: +609-622-0516

BNM Office Kuching

Jalan Satok
93400 Kuching

Tel: +6082-224-200 / 082-224 328
Fax: +6082-414-996


New York Representative Offices

900, Third Avenue, Suite 1804
New York, NY 10022
United States of America

Tel: 1-212-888-9220
Fax: 1-212-755-4561

Click for map ©

London Representative Office

London Representative Office
Suite 1, 8th Floor
Berkeley Square House
Berkeley Square
London W1J 6DB
United Kingdom

Tel: 44-20-7495-0222
Fax: 44-20-7499-7428 / 44-20-7495-6198

Click for map ©

Beijing Representative Office

Beijing Representative Office
Units 23-25, Level 47
China World Tower
No 1, Jianguomenwai Avenue
Chaoyang District
Beijing 100004 China

Tel: +86 (10) 6505 5865
Fax: +86 (10) 8535 1890


Bank Negara Malaysia Museum and Art Gallery

Bank Negara Malaysia Museum and Art Gallery
Sasana Kijang
2 Jalan Dato' Onn
50480 Kuala Lumpur

Tel: +603-91792784