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Social Media Message on ATM Cash Withdrawal

Release Date: 04 Apr 2018

There is a message circulating in the social media advising the public to perform cash withdrawals using the Automated Teller Machines (ATMs) of their own banks instead of the ATMs of other banks purportedly due to issues with MEPS. Specifically, it alleged that there were ATM withdrawals where the cash amount failed to be dispensed even though the customers' bank accounts had been deducted.

Over the past six months, the MEPS Shared ATM Network has continuously and reliably served its customers by facilitating interbank cash withdrawals and funds transfers at over 11,000 ATMs in Malaysia, with 100 percent system availability recorded.

Members of the public who have any difficulties with their respective ATM transactions are advised to lodge their complaints promptly with their respective issuing banks. The contact details are at the back of every ATM card issued in Malaysia.

If any such complaints are not resolved within a reasonable period, the public can also lodge a complaint with Bank Negara Malaysia (BNM). BNM is monitoring this matter closely and will not hesitate to take all necessary actions to uphold the public interest in this matter.

Bank Negara Malaysia’s contact details are as follows:


BNMTELELINK (Customer Contact Centre)
Tel: 1-300-88-5465
Fax: (03)2174 1515
Email: bnmtelelink@bnm.gov.my

See also: Statement from PayNet on Social Media Postings Regarding ATM Cash Withdrawal Services

© Bank Negara Malaysia, 2018. All rights reserved.