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BNMLINK Services Remain Available

Release Date: 16 Jun 2020

BNM wishes to inform that BNMLINK, our platform for engaging with the general public and small businesses continues to be available.


General enquiries

Members of the public are encouraged to reach us by submitting queries or complaints via eLINK (Web Form) at

The public may also contact BNMTELELINK at 1-300-88-5465 from Monday to Friday (9.00 a.m. to 5.00 p.m.).

Walk-in customer service centres will receive visitors by appointment only. The public may request for an appointment through eLINK or BNMTELELINK.


CCRIS Reports

eCCRIS registered users can download their CCRIS reports online at

Members of the public can also obtain CCRIS reports at the following credit reporting agencies:

Members of the public may also request for their CCRIS reports through eLINK.


Exchange of mutilated currency

Members of the public can exchange their damaged currency notes at the bank where they hold an account.

Members of the public who require further assistance can contact BNM Offices as follows:


BNM Office Pulau Pinang
+604-258 7588


BNM Office Johor Bahru
+607-225 7888


BNM Office Kuching


BNM Office Kota Kinabalu
Operating hours: Monday – Friday, 9.00 a.m. - 5.00 p.m.


BNM Office Kuala Terengganu
Operating hours: Sunday – Thursday, 9.00 a.m. - 5.00 p.m.

© Bank Negara Malaysia, 2020. All rights reserved.