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Beware of Scams Using Phone Calls Requesting Confirmation on Credit Card Transactions

Ref No : 04/10/07 22 Apr 2010 Embargo : For immediate release    

Bank Negara Malaysia would like to remind members of the public to be more vigilant when receiving any calls claiming that it is from Bank Negara Malaysia or any commercial banks.

The facts are that:

  • There is no department called "Unit Kad Kredit Palsu" in Bank Negara Malaysia
  • 03-2772-XXXX is not a Bank Negara Malaysia telephone line

All individuals with bank accounts are reminded not to disclose their personal identification numbers (PIN) and passwords to third parties. Banks will NEVER request for such personal information through telephone calls.

Based on recent complaints received by Bank Negara Malaysia, there has been an increase in incidents of fraudsters making such calls to unknowing members of the public in order to fraudulently obtain their personal banking information, with the aim of siphoning monies from their accounts.

From Bank Negara Malaysia's investigations, the latest modus operandi of the scam is as follows:

  1. Victim receives telephone call from a 'commercial bank' requesting victim to confirm a credit card transaction for the purchase of goods overseas for example, transactions in Shanghai purportedly charged to the victim's credit card.
  2. When the victim informs the fraudster that he has no such credit card or transaction, the fraudster will sound concerned and will advise victim to lodge a report with Bank Negara Malaysia's "Unit Kad Kredit Palsu". The fraudster will provide the victim with the telephone number for the "Unit Kad Kredit Palsu".
  3. When the victim calls the telephone number provided, he would be greeted by an automated voice message which identifies the company as Bank Negara Malaysia, and the call will be answered by someone claiming to be a Bank Negara Malaysia officer. The officer will request for information relating to the victim's banking and credit card accounts. The fraudster will then instruct the victim to transfer money over the counter to a third party account in the pretext of safeguarding the victim's money.
  4. In other cases, fraudsters will request for information relating to the victim's banking and credit card accounts to illegally transfer funds out of the victim's bank account.

For more information on financial scams activities, visit the financial fraud alert site at Members of the public may contact or visit:

BNMTELELINK (Customer Contact Centre)
Tel: 1-300-88-5465
Fax: (03)2174 1515

To submit enquiries or complaints, type 15888*
BNM TANYA [your enquiry/complaint]
* Sender will be charged RM0.15 for sending a message and RM0.20 for receiving a message by the telecommunications service provider.

BNMLINK (Walk-in Customer Service Centre)
Block D, Bank Negara Malaysia
Jalan Dato' Onn
50480 Kuala Lumpur
(Business hours: Monday - Friday, 9:00 am - 5:00 pm)

Or Visit BNMLINK branches in Bank Negara Malaysia Johor Bahru, Penang, Kuala Terengganu, Kota Kinabalu and Kuching

ABMConnect (Hotline to Association of Banks in Malaysia)
Tel: 1-300-88-9980

Bank Negara Malaysia
22 Apr 2010

© Bank Negara Malaysia, 2010. All rights reserved.