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Loan Repayment Assistance

Banks recognise the continued challenges faced by some borrowers in the current environment.

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HELP is available for EVERYONE.

Individuals and businesses in need of repayment assistance should contact their banks to select their preferred repayment options.

1. Repayment Assistance Packages for Individuals

Category Repayment Assistance
1. Loss of employment (B40, M40, and T20) i) Moratorium for three months;
OR
ii) Reduction of monthly instalments by 50% for 6 months.
2. B40 recipients of the Bantuan Sara Hidup (BSH) or Bantuan Prihatin Rakyat (BPR)
3. Reduction of income (all borrowers)
- including salary, allowances, commissions, overtime, household income, and those on no-pay or partial-pay leave.
Reduction of monthly instalments according to reduced income

Other customised assistance to suit individual’s financial needs and circumstances remain available.

Please contact your bank for details.

1. Repayment Assistance Packages for Businesses

Category Repayment Assistance
1. Microenterprises
(as defined by SME Corp, for facilities with approved amounts of up to RM150,000)
i) Moratorium for three months;
OR
ii) Reduction of monthly instalments by 50% for 6 months.
2. SMEs including microenterprises that are not allowed to operate during the Movement Control Order (locked-down sectors)*

* List as defined by Majlis Keselamatan Negara (MKN)

Other customised assistance to suit the financial needs and circumstances of businesses remain available.

Please contact your bank for details.

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2. Select Your Repayment Assistance Packages

Banks are committed to make the Repayment Assistance process SIMPLE and EFFICIENT.

To obtain this Repayment Assistance, borrowers can contact their respective banks and select their preferred loan repayment options.

Upon selection of your loan repayment options, your bank will process your selected repayment option within 5 calendar days for individual borrowers, and 14 calendar days for SME borrowers.

Borrowers who have not received any response from their banks within the timeframes or face difficulties with their banks may contact BNM TELELINK or fill up this form to lodge a complaint: bnm.my/RAsurvey

Borrowers who can afford to continue their loan repayments should do so. Resuming repayments would be in their interest as this would reduce the overall cost of borrowings.

Repayment Assistance will not affect your CCRIS records.
If you need guidance in selecting repayment assistance, or wish to explore alternative options for your finances, you may contact AKPK at https://services.akpk.org.my

Since October 2020, 1.7 million borrowers have obtained loan repayment assistance.

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