SMS Service
Members of the public may contact Bank Negara Malaysia via SMS by sending *SMS to 15888 in the following manner :
| Services available | Delivery message |
|---|---|
| To submit enquiries or complaints to Bank Negara Malaysia | BNM TANYA [your enquiry/complaint] e.g: BNM TANYA how to obtain my credit history report without having to come to Bank Negara? |
| To obtain mailing address and contact details of Bank Negara Malaysia | BNM ALAMAT |
| To get information on how to obtain a credit report information (CCRIS) | BNM CCRIS [e-mail address] |
| * Sender will be charged RM0.15 for sending a message and RM0.20 for receiving a message by the telecommunications service provider. | |
Note: The Bank will respond to a public query or complaint (via SMS service) within 3 working days.
| Illustrated example: Sending your query | |
|---|---|
 |
 |
| Illustrated example: Message received | |
|---|---|
 |
 |
