Members of the public may contact Bank Negara Malaysia via SMS by sending *SMS to 15888 in the following manner :
|Services available||Delivery message|
|To submit enquiries or complaints to Bank Negara Malaysia||BNM TANYA [your enquiry/complaint]
e.g: BNM TANYA how to obtain my credit history report without having to come to Bank Negara?
|To obtain mailing address and contact details of Bank Negara Malaysia||BNM ALAMAT|
|To get information on how to obtain a credit report information (CCRIS)||BNM CCRIS [e-mail address]|
|* Sender will be charged RM0.15 for sending a message and RM0.20 for receiving a message by the telecommunications service provider.|
Note: The Bank will respond to a public query or complaint (via SMS service) within 3 working days.
|Illustrated example: Sending your query|
|Illustrated example: Message received|