Frequently Asked Questions

Yes. The Central Bank of Malaysia Act 2009 allows Bank Negara Malaysia to disclose to the borrower his/her own CCRIS Report for the purpose of verifying the accuracy of information reported.

No. The CCRIS Report can only be furnished to the person concerned.

Yes. The request must be accompanied with a CCRIS Report Request Form supported with a copy of the following documents:

• a copy of identity card (MyKad) of the applicant;
• a copy of identity card (MyKad) of the authorised person (next-of-kin);
• latest reference letter and medical report verified by the doctor and hospital; and
• a copy of birth certificate / marriage certificate of the next-of-kin as proof of the relationship.

The CCRIS Report shall only be given to the person who is legally authorized to administer the estate of the deceased as per Letter of Administration (LA). The request must strictly be submitted with a CCRIS Report request form supported with a copy of the following documents:

• Original or copy of Letter of Administration (copies must be certified by the issuer) and
• A copy of identity card (MyKad) of the Administrator.

The request must be accompanied with a CCRIS Report Request Form supported with a copy of the following documents:.

• A copy of identity card (MyKad) or passport (if you are a non-Malaysian) of the authorized person;
• An authorisation letter from the company (on company letterhead) to authorise the person to collect the CCRIS Report. The letter should be signed by the company
  secretary and a minimum of two Directors of the company;
• A dated certified true copy of the Company Registration Certificate (Form 9) by company secretary;
• A dated certified true copy of the Company Registration Certificate of Change Name of Company (Form 13) by company secretary, if applicable; and
• A dated certified true copy of the latest List of Directorship of Company (Form 49) by company secretary

* Please take note that the authorization letter and certified true copies must be dated within 14 working days before the submission date of the CCRIS Report request form.

Currently, the CCRIS Report is free of charge from Bank Negara Malaysia or obtained via eCCRIS.

No. If a financial institution unlawfully accesses a CCRIS Report, the financial institution can be subject to severe penalties under the Central Bank of Malaysia Act 2009.

You can obtain your CCRIS Report through the following channels:

(1) eCCRIS, a secured online platform where users may access their CCRIS reports, anywhere at their convenience. Visit eccris.bnm.gov.my ; and

(2) CCRIS kiosks at the premises of Agensi Kaunseling & Pengurusan Kredit (AKPK) nationwide. Refer to AKPK's website for more information.

If you have not registered for eCCRIS access, visit CCRIS webpage for further instructions.

There is no restriction on the number of times you wish to retrieve the CCRIS Report. As an eCCRIS user, you may retrieve the CCRIS Report online from anywhere. For more details about eCCRIS, please visit bnm.gov.my/ccris.

No. Bank Negara Malaysia is not allowed to disclose CCRIS information over the phone as the information contained in the report is confidential and verification cannot be done to ensure that the caller is owner of the information.

No. You can only obtain your CCRIS Report from Bank Negara Malaysia or via eCCRIS. For more details on eCCRIS, please visit bnm.gov.my/ccris.

No. The CCRIS Report can only be furnished to the person who is the owner of the information.

No. A CCRIS Report can only be furnished to the person who is the owner of the information.

No. The CCRIS Report can only be furnished to the person concerned.