Frequently Asked Questions

The record will be updated by the participating financial institution by the next reporting date, i.e. not later than 10th of the following month.

Bank Negara Malaysia only collects credit information from financial institutions and does not update any records. The participating financial institution is responsible for updating the record. If you notice that the loan account has not been updated, please refer the matter to the said financial institution.

Once you are no longer an owner / partner of your business, you have to update your ownership status with the Companies Commission of Malaysia (Suruhanjaya Syarikat Malaysia). If in the agreement of transferred ownership or agreement made with the other partners upon pulling out from the business states that you are no longer liable for the loan, you should approach the financial institutions where the business has borrowings to update the record. This is in order to release yourself from the liabilities. If you have stood guarantee for the loan and no agreement has been made to transfer the liabilities, you will remain liable for the loan.

As a foreign passport number is not unique, the ID number assigned to a Malaysian may coincide with your passport number. This does not necessarily mean that it involves fraud. In this situation, please inform the processing officer of the bank (from which you are applying for the credit card) to contact Bank Negara Malaysia to resolve the matter, or you may provide us with the details of the officer in order for us to further follow up with him.

The loan item cannot be removed from your CCRIS Report as it is still an outstanding loan with the financial institution. However, pending the outcome of the dispute, we can provide you with the option of tagging your report as "Special Name". This would mean that when your loan application is being processed by the financial institution, they have to request for your CCRIS Report from Bank Negara Malaysia.

Please liaise with the Malaysian Insolvency Department at 03-88851000 on your bankruptcy status and inform the financial institution of the latest status so that it may be reflected in the CCRIS Report.

Bank Negara Malaysia does not have a blacklist system. A guarantee is a legal contract that binds you to pay the debt of the borrower, if the borrower fails to do so. The extent of the liability of a guarantor will be as specified in the guarantee document and you will be held liable for the liabilities in accordance with the terms of the guarantee document. You are advised to seek clarification or explanation from the relevant financial institution concerned to resolve the issue.

You may seek the assistance of Agensi Kaunseling dan Pengurusan Kredit (AKPK) at 03-26167766 or www.akpk.org.my. AKPK is an agency set up by Bank Negara Malaysia to provide financial management, credit counseling, financial education and debt restructuring services for individuals.