CCRIS / e-CCRIS
Find out what the frequently asked questions are on the Centralised Credit Reference Information System (CCRIS) and e-CCRIS.
Choose from the categories below:
| No. | Main Category | Sub-Category | Question | Answer |
|---|---|---|---|---|
| CCRIS | Questions on my CCRIS Report |
I was informed by a financial institution that my loan account is in arrears. If I settle the amount overdue, will the record be removed from my CCRIS Report? |
If you have settled the amount in arrears, your regularized account will be shown in the current month of your settlement. Nevertheless, the information on number of installments in arrears for the last 12 months will be displayed in the CCRIS Report. |
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| CCRIS | Questions on my CCRIS Report |
I notice that one of my loans is reported under the Special Attention Account. What is the Special Attention Account? |
Loans reported under the Special Attention Account refer to impaired loans that the participating financial institution has placed under special monitoring (in view of recovering the loan or in the midst of collection). If you wish to know further details of the account, please contact the financial institution for further clarification. |
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| CCRIS | Questions on my CCRIS Report |
If my credit application is turned down by one financial institution, will all the others do the same? |
This is not necessarily the case. Different financial institutions have different lending policies depending on their risk appetites. The information provided by BNM is only a part of the entire lending decision process in each individual financial institution and could be viewed differently by them. |
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| CCRIS | Questions on my CCRIS Report |
Does Bank Negara Malaysia provide any credit rating on a credit applicant? |
No. Bank Negara Malaysia does not provide any credit rating or opinion on the creditworthiness of any credit applicant or existing borrower. |
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| CCRIS | Questions on my CCRIS Report |
Does Bank Negara Malaysia dictate the credit decisions of the participating financial institutions through BNM? |
No. Bank Negara Malaysia is not involved in any of the participating financial institution's lending decisions. The CCRIS Reports only provide factual information as reported to BNM. Bank Negara Malaysia does not provide any opinion on the creditworthiness of a person. Participating financial institutions make their own decisions, using the information they have available to them, including CCRIS Reports furnished by BNM, information provided by the customer himself in credit application documents and other supporting documents. |
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| CCRIS | Questions on my CCRIS Report |
If my credit application is denied by a financial institutions, does it mean that I am blacklisted? |
No. Bank Negara Malaysia does not blacklist anyone as it does not express any opinion about the information in the CCRIS Report. Information on rejected credit applications is not provided in CCRIS Reports in order to ensure that a participating financial institution will not be prejudiced by the decision of another participating financial institution. In processing loan applications, the financial institution will perform a credit assessment on the borrower. This may involve background checks from various sources, including information supplied by Credit Reporting Agencies (CRA) such as Credit Bureau Malaysia Sdn Bhd (CBM), CTOS Data Systems Sdn Bhd (CTOS), and Experian Information Services (Malaysia) Sdn Bhd (Experian). The information provided by Credit Reporting Agencies (CRA) will help financial institutions in their evaluation process. Financial institutions need to use all available data to help them make good decisions and be prudent in their loans and advances. |
