Bank Negara Malaysia would like to caution members of the public of the phishing attempts by fraudsters using Bank Negara Malaysia’s name to deceive members of the public in disclosing their personal banking details.

• Intended victims receive emails, sms or calls purportedly from Bank Negara Malaysia informing them that Bank Negara Malaysia is now collecting personal banking information to update its database or as a "fraud department" alert. 
• Once a victim is contacted they would request for the disclosure of personal financial details such as credit or debit cards details including card code verification (CCV) or other personal identification numbers (PIN).

Members of the public are reminded to ignore such request and to refrain from giving personal banking information to anyone under any circumstances. Financial institutions, including credit card issuers and Bank Negara Malaysia and all banking institutions will never request for personal banking information when contacting customers, be it via telephone calls, SMS or emails.

For more information on financial scams activities, visit the financial fraud alert site at http://fraudalert.bnm.gov.my. Members of the public can contact or visit:

BNMTELELINK (Customer Contact Centre)
Tel: 1-300-88-5465
Fax: (03)2174 1515
Email: [email protected]

To submit enquiries or complaints, type 15888
BNM TANYA [your enquiry/complaint]

BNMLINK (Walk-in Customer Service Centre)
Block D, Bank Negara Malaysia
Jalan Dato' Onn
50480 Kuala Lumpur
(Business hours: Monday - Friday, 9:00 am - 5:00 pm)

Or Visit BNMLINK branches in Bank Negara Malaysia Johor Bahru, Penang, Kuala Terengganu, Kota Kinabalu and Kuching or

Call ABMConnect (Hotline to Association of Banks in Malaysia)
Tel: 1-300-88-9980

© Bank Negara Malaysia. All rights reserved.