Members of the public are advised to exchange their defaced currency notes, tampered currency coins and demonetised currency at any financial institutions.

The financial institutions will:

1. compensate the public on the same day for straight forward cases of defaced currency notes; and
2. refer to BNM for assessment on doubtful cases of defaced currency notes, tampered currency coins and demonetised currency. BNM will compensate the public at a later date after assessment.

The exchange counter at BNM Head Office and BNM Offices are closed to the public but will remain open to financial institutions only to accept (ii) above.

For further assistance, please contact:

BNM Ibu Pejabat Kuala Lumpur
+603-26988044 (ext. 7390, 7416 or 7414)

BNM Office Johor Bahru
+607-225 7888

BNM Office Pulau Pinang
+604-258 7588

BNM Office Kuala Terengganu
+609-638-2001

BNM Office Kuching
+6082-224-200

BNM Office Kota Kinabalu
+6088-522-310