Bank Negara Malaysia (BNM) takes a serious view of the recent banking services outages by two of our largest banking institutions which have caused disruptions and inconvenience to customers. Both banks have since restored normal banking services. The banks have also been instructed to ensure appropriate communication with affected customers. This includes promptly attending to any complaints and inquiries resulting from the outage and providing timely updates on services that were affected.

BNM has required the banks to provide a full explanation of the root cause leading to the incidents, as well as corrective and preventive measures undertaken to avoid a recurrence of similar issues.

BNM expects all banking institutions to maintain high availability of banking services at all times. BNM will not hesitate to take further supervisory actions where the banks have fallen short of our regulatory and supervisory expectations.