BNM wishes to inform that BNMLINK, our platform for engaging with the general public and small businesses continues to be available.

General enquiries

Members of the public are encouraged to reach us by submitting queries or complaints via eLINK (Web Form) at https://telelink.bnm.gov.my/

The public may also contact BNMLINK at 1-300-88-5465 from Monday to Friday (9.00 a.m. to 5.00 p.m.).

Walk-in customer service centres will receive visitors by appointment only. The public may request for an appointment through eLINK or BNMTELELINK.

CCRIS Reports

The public can obtain a credit report through the Central Credit Reference Information System (CCRIS) or from any Credit Reporting Agencies.

For CCRIS

1. For registered eCCRIS users, you can check your CCRIS report online here

2. For first-time users, please follow these steps to register. You should:

   • Download the CCRIS/eCCRIS application form here

   • Complete the application form with the required details

   • Prepare supporting documents required as per the checklist on page 1 and page 2 of the application form

   • Submit the application form with supporting documents at eLINK

3. If you do not wish to register as an eCCRIS user but still want to obtain your CCRIS report, you should:

   • Download the CCRIS/eCCRIS application form here

   • Complete the application form with the required details

   • Prepare supporting documents required as per the checklist on page 1 and page 2 of the application form

   • Submit the application form with supporting documents at eLINK

For credit reports from other Credit Reporting Agencies, you can find out more information on how to obtain from the links below:

1. Credit Bureau Malaysia Sdn Bhd at https://creditbureau.com.my

2. CTOS Data Systems Sdn Bhd at https://ctoscredit.com.my

3. Experian Information Services (Malaysia) Sdn Bhd at https://www.mycreditinfo.com.my

Exchange of mutilated currency

Members of the public can exchange their damaged currency notes at any bank.

Members of the public who require further assistance can contact BNM Offices as follows:

BNM Office Pulau Pinang
+604-258 7588

BNM Office Johor Bahru
+607-225 7888

BNM Office Kuching
+6082-224-200

BNM Office Kota Kinabalu
 +6088-522-310
Operating hours: Monday – Friday, 9.00 a.m. - 5.00 p.m.

BNM Office Kuala Terengganu
+609-638-2001
Operating hours: Sunday – Thursday, 9.00 a.m. - 5.00 p.m.

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